Course catalogue

Welcome to the course on Health & Safety Manager Role in Emergency Response and Fire Safety. Most working adults in the US spend 30% of their waking hours at work. It is the legal and moral responsibility of organizations to ensure employee safety and preparedness in times of emergencies. Workplace related emergencies include fires or explosions, medical emergencies, severe weather conditions such as earthquakes, storms or hurricanes, active shooters, bomb threats, major power failures and/or hazardous material spills. According to the results of an online poll, conducted by Cintas Corporation, it was found that less than a third of employed U.S. adults (31%) consider their workplace proactive about emergency preparedness. Each year, fire hazards cost US businesses 1 Bn dollars in losses. Health and Safety Managers need to ensure preventative measures to minimize the impact from emergencies. They also need to ensure that at the time of an emergency, people know their roles well and are equipped to take the steps to secure themselves. While having robust Health and Safety procedures in place cannot prevent risks, it can strongly reduce the negative impact of emergencies on human life.

In this course, you will learn:

• Role of a Health & Safety Manager in Business Continuity Planning

• Importance of compliance with NFPA 1600 standardization

• Identifying Hazards

• Hazard Assessment

There is a significant amount of planning that goes into ensuring goods are readily available for consumers. How does the store know to have a certain item, in a certain place, at a certain time allowing a customer to make a purchase? These are the questions demand planning looks to answer. Not only that, demand planning looks to do this as accurately as possible. Not too much and not too little, as each variance from demand negatively impacts costs. Communication from various departments with demand knowledge or consumer insights is critical for the accuracy of the plan. They are each reliant on supporting each other to formulate a demand plan that will match consumer demand and meet the organization's financial objectives.

With the changing times traditional concepts are fading and newer concepts are emerging. This will have a major impact in the demographics of the consumers. In this course Dr. Jagdish Sheth explains why it is important to understand the modern ideas in order to understand your consumers.

At the end of this course, you will be able to:

Explain how roommate family will redefine society​.

List the points of redefinition.​

Explain around the clock culture. ​

Describe what is meant by outsourcing comes home​.

In our rapidly changing world, traditional employment models are being reshaped by the rise of freelancing, independent contracting, and on-demand work. The gig economy, also known as the freelance or on-demand economy, refers to a rapidly growing employment model where individuals work independently on a temporary or project basis, often using online platforms to connect with clients or customers. This emerging trend offers both opportunities and challenges for workers and businesses alike. Throughout this lesson, we will explore the key features of the gig economy and its impact on the workforce and economy.

This training is meant for:

• Anyone

Business survives based on the right person for the right job. It is essential that hiring managers understand the industry’s best practices to search for qualified professionals and assess their credentials, enabling you to employ suitable candidates for your business. One of the most important performance indicators for a hiring manager is hiring the right candidates. As per recent changes in the hiring process, it is seen that there are numerous ways the candidate needs to be assessed and hired besides the conventional and traditional ways.

In this course, you will:

● Understand the importance of a detailed job description

● Recognize the importance of right sourcing with regard to job descriptions and organizational cultural fitness

● Learn how to create an impactful interview process

Return to workplace decisions could be based on certain assumptions that managers make. This course addresses the resultant impact when the assumptions may be incorrect.

This training is meant for:

• Anyone

Welcome to the course on “Understand the Role of Safe Work practices”. Workplace safety is very important for each and every employee in the industry because all the workers desire to work in a safe and protected atmosphere. Health and safety is the key factor for all the industries in order to promote the wellness of both employees and employers. It is not just the duty but a moral responsibility of the company to look after the employee’s protection. Safe work practices consist of all the processes, protocols, and guidance put in place to help mitigate risks on-site and reduce injury and illness rates. All employees must be fully invested and committed to these and help create a safer work environment. When the workforce shows a dedication to safety, different risks and hazards on-site can be quickly identified and corrective actions can be set. Safe work practices have resulted in increased efficiency and productivity with less Days Away, Restricted, or Transferred (DART) rates and Lost Time Injury (LTI) rates. They also result in reduction in injury and illness costs and insurance claims with less workers injured on the job. The resultant boost in employee morale and less employee turnover is a win-win situation for everyone involved. Organisations must constantly work towards educating their employees on safe work practices to create a healthy and fulfilling workplace.

In this course you will learn:

● The role of safe work practices across various industries

● The responsibilities and roles of supervisors and workers in organisational health and safety

● About the responsibilities of supervisors and workers in hazard identification, assessment and control, safety and health inspections, and accident reporting and investigation

As industries and technologies continue to advance, individuals need to stay up to date with the latest trends and developments in their fields. This is where continuous learning and curiosity come in as essential skills. Furthermore, the ability to approach work with a curious mindset can lead to innovative solutions and improved performance. In this lesson, we will explore the importance of continuous learning and curiosity in the workplace, discuss strategies for cultivating these traits, and examine the benefits they can bring to individuals and organizations.

This training is meant for:

• Anyone

The definition of leadership and the role of leaders in reforming an organization is simple to describe. However, it isn’t easy to overstate the importance of leadership and the necessity to reach timely goals and corporate objectives. To apply leadership models to one’s organization, one must first understand the fundamentals of leadership, its role in business transformation, and the important benefits of choosing a leadership role. In this course, we will go over all of that and more, beginning with what leadership is.

This training is meant for:

• Anyone

Introduction for the lesson: In today’s generation of fast technology, it is evident that the most critical communication and confidential data sharing happens through computers, as it is considered the safest. But do you know what makes it the safest? The technology that makes it safest is called cryptography. How is this technology used for security, why is it used, and are there any types of it? Let’s check all these in this module.

This training is meant for:

• Anyone

Brand loyalty is the positive association consumers attach to a particular product or brand. Customers who exhibit brand loyalty are devoted to a product or service, which is demonstrated by their repeat purchases despite competitors' efforts to lure them away. In this course Dr. Jagdish Sheth provides an overview on Brand Loyalty and and the theories associated with it.

At the end of this module, you will be able to:​

-Explain why consumer loyalty matters,​

-Comprehend how consumer loyalty directly contributes to a company’s tangible and intangible values, and

-Explain the three customer loyalty theories in brief.​

The COVID-19 pandemic has had a powerful impact on many aspects of our lives and will continue to do so for years to come. While the impact of Covid 19 can be seen worldwide, in this module we will learn how it impacted the Workplace.

At the end of this course, you will be able to:

• Explain the impact the Covid-19 has at workplace and how work culture is changed.

• You will be able to list various ways of preventing and mitigating Covid-19 at workplace, and

• Interpret the future of the workplace and what changes and need to be adapted to ensure continuity of work post Covid-19.

Purchase and consumption behaviors in daily life often are dependent on various factors. In this course Dr. Jagdish Sheth various dimensions that affect the consumption behavior.

At the end of this course, you will be able to:​

Explain uncertainty avoidance as a dimension with the help of nonverbal communication or cues.

Describe the notion of collaboration versus competition.​

List the four institutions which are part of the last dimension of role of individual over institutions.​

In the modern-day sales landscape, it is imperative that the sales leadership should create a defined sales strategy with clear and achievable goals. Not just this, the designed sales strategies should be aligned to the overall organizational goal. In this course, you will learn about the importance of a defined sales strategy and certain tips to help you align sales strategy to organizational goals. You will also learn about how aligned sales strategies benefit you in the long run.

At the end of this course, you will be able to:

• Understand the importance of sales strategies.

• List a few tips to align sales strategies to organizational goals.

• List some benefits of aligned sales strategies.

As the world turns more digital, individuals, companies and even countries become more susceptible to threats such as malware and advanced persistent threats that can include data theft, destruction of files, and spying on users. If you want to protect yourself and your organization from these kinds of attacks, it's important that you understand what they are and how they work.

At the end of the course, you will be able to:

● Know the different types of malware and advanced persistent threats

● Find ways to protect your organization

● Know which tools can be used to anticipate threats

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team