Course catalogue

Sales effectiveness is the process of identifying and utilizing the right sales activities to generate the best sales outcomes. Your definition of a successful sale will depend upon your product, service, corporate goals, and objectives. Companies measure their effectiveness in a variety of ways: increased profit, new product sales, or shortened sales cycle. Successful sales organizations share a commitment to defining, measuring, and optimizing all of the components of their sales process in order to consistently achieve strategic goals. 

• Build an effective sales process   

• Measure your sales process  

• Practice the customer-centric sales approach

A dream doesn't become reality through magic; it takes sweat, determination and hard work.

 -Colin Powell 

A new methodology for innovation, “Trystorming” is a combination of “Brainstorming” and “Trying” something practically. This lesson highlights the difference between brainstorming and trystorming, and provides the guidelines for where and when it can be used. Trystorming is a practical approach to innovating by focusing on practically trying or experimenting within reasonable limits to understand the efficacy of an idea before implementing it fully. Take this lesson to pick up the basics of trystorming and lead innovations in your organization.

• Explain what is trystorming 

• Know the difference between trystorming and brainstorming 

• Describe the guidelines for trystorming and where it can be used

The global threat of kidnap and extortion is a cause of concern for governments, law enforcement agencies and communities around the world. Many international businesses adhere to the 'duty of care' principle by providing their employees who travel regularly on business with anti-kidnap awareness training such as our CPD Approved, online Anti-Kidnap Awareness Training (AKAT) Course. This assists in the risk mitigation of a kidnap-type event by providing the learner with an in-depth insight into the levels of awareness required to maintain a 'safe environment'.

The Anti-Kidnap Awareness Training eLearning Course is aimed at those persons who either work- or live-in environments where the threat of abduction is high or are potential targets of such acts. 

This course has been written by subject matter experts hailing from UK Elite Military Units, highly experienced at operating in high-risk environments for Private Security & Private Military Companies (PSC & PMC). 

It is important that a ship can demonstrate compliance with the ISPS Code through the provision of an International Ship Security Certificate (ISSC), or in circumstances where there is an obvious security failing; otherwise, difficulties may be experienced at ports of call-in relation to the Port State Control Authorities. For this reason, this course is intended to align UK flagged cargo ships with the UK Department for Transport Maritime Security (formerly TRANSEC) with UK flagged passenger ships and port facilities, and to help in the generation of practical and sustainable regimes that balance the security of the ship with the wellbeing of the crew.

The course conforms to CSSI guidelines provided by the UK Department for Transport Maritime & Coastguard Agency (MCA), which specifies the baseline protective security measures to be taken by ships at all ports around the world and at each of the Security Levels, and aims to ensure consistent, proportionate, and practical measures are in place.

The UK Department for Transport (formerly TRANSEC) and The Maritime and Coastguard Agency (MCA) have responsibility to ensure the safety of port facility and cargo/freight & passenger ship security, within a policy framework demanded by international maritime legislation and codes outlined in SOLAS Chapter X1-2 and the International Ship and Port Facility Security (ISPS) Code.

This applies to the following types of ships engaged on international voyages:

• Passenger ships, including high-speed craft.

• Cargo ships, including high-speed craft, of 500 gross tonnage and upwards.

• Mobile offshore drilling units as defined in Regulation XI-2/1.1.5. (SOLAS)

The course can be used as an intrinsic part of an organisation's overall risk management and has been created to advise and educate senior personnel, senior officers, and specific security personnel in the application of security measures contained in UK Flagged Cargo Ship Security Plans (SSPs) at the different Security Levels.

Just about everyone knows that young people just love to travel. It is a means of expressing themselves, discovering who they are, and a fantastic means of exposing them to different cultures, societies, and ways of life. It is also common knowledge that there are, and always will be inherent risks that accompany young people whilst they are travelling away from the security of family and home. For example, in Australia, more than 38,000 people go missing each year. Whilst most of these are located within a short time period, there remain as many as 2,600 missing for more than 3 months.

The Online Travel Security Awareness for Students & Young People Overseas Course has been specifically written for young people travelling or working overseas during gap years, student exchange programmes, working with NGO's and Charities or simply backpacking around the world. 

The course covers most areas that need to be considered in order to assist in the mitigation of the risk of a security-related incident. The course also covers topics relevant to safety issues, including emergency response planning and measures. Learners should understand that this course cannot guarantee you a risk-free experience, but it will build on your current personal security knowledge and risk mitigation skills.

Worldwide incidents of Cyber Attack on shipping are rising dramatically every year, and vessel vulnerability to these attacks is also on the increase - as systems become more and more automated and connected. Whether carrying cargo, passengers or vehicles, ships are becoming more dependent on the use of digital and communications technologies throughout their operational lifespans. As shipping systems become more and more complex, so does their vulnerability to attacks from cyber criminals, who have demonstrated the ability to penetrate the systems used by the maritime industry, with potentially disastrous consequences to life, property, and the environment.

The ‘Cyber Security Awareness for Vessels' course examines the Cyber Security threats that exist, both generally and specifically within the maritime environment. The course examines the weaknesses that there may be in ship IT and OT systems, and how they may be exploited - and then goes on to look at the measures that can be taken to mitigate and defend against these types of threats.

Attacks against Non-Governmental Organisations (NGOs) in high-risk conflict zones have increased exponentially over the last two decades. NGOs increasingly work in the field, providing humanitarian relief and development assistance in countries around the world. As they carry out their work, they face many serious problems. Governments or rebel groups deny them access to those in need, corrupt officials or warlords demand payoffs, and local violence threatens the safety and even the lives of field personnel.

Presentation 

This training course describes the inclining test and lightweight measurement procedures. Inclining test is a test performed on a ship to determine her stability, lightship weight and the coordinates of her centre of gravity. The test is applied to newly constructed ships greater than 24 metres in length, and to ships altered in ways that could affect stability.

Objectives 

On completion of the training, students will be able to: 

Get familiar with the stability of vessels at sea. 

Know the forces involved in the movement of ships. 

Know the types of inclination and equilibrium. 

Understand how and when to perform an inclining test or lightweight check. 

Know the precautions to be taken to perform or witness such tests

Program

Intact stability 

o Introduction to stability and trim 

o Transverse intact stability 

o Characteristics of GM 

o Free surface effect 

o Trim and stability booklet 

Inclining experiment 

o Test description 

o The general condition of the ship 

o Inclining weights 

o Pendulums 

o Means of communication 

o Documentation 

o Inclining test procedures 

o Acceptance and exemptions 

Lightweight measurement 

o Test description 

o Lightweight measurement procedures 

Precautions to be taken to perform or witness these tests

Certificate 

On completion of the training program, the student will be awarded the following qualifications:

o Certificate of Inclining Test and Lightweight Measurement awarded by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Inclining Test and Lightweight Measurement, issued by Bureau Veritas Solutions Marine & Offshore, is obtained after completing the course and passing the qualification examination. 

Presentation

This training course provides an overview of the Radiographic Testing (RT) method for non-destructive examination of materials and welding, its objectives and principles.

Objectives

On completion of the training, students will be able to:

Understand the basic physical principles of radiographic testing.

Know the testing procedure and the inspection process referred to the equipment and films used.

Differentiate applications and the acceptance criteria applied.

Get familiar with the purpose of reference accessories to ensure the image quality and the quality of test performance in general.

Program

History

Basic principle

o Radiation

o Films

o Radiographic image quality

Equipment and testing materials

o Radiation sources

o Film systems

o Image quality indicators

o Film viewing equipment

Testing procedure

o Selection of testing parameters

o Test arrangements

o Film processing

o Film evaluation

Applications and acceptance criteria

o Scope

o Weld inspection

o Indications

o Acceptance criteria

o Test report

Reliability, quality of test results

o Test performance

o Film viewing

o Film examination

o NDT personnel competence

o Safety aspects

Certificate

On completion of the training program, the student will be awarded:

A Certificate of NDT – Radiographic Testing, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of NDT – Radiographic Testing is obtained after completion of the course and passing the online test.

Presentation

This training course covers the requirements of SOLAS Convention concerning the safety equipment of cargo ships. It includes the documentation required on board, life-saving appliances, firefighting equipment, the safety of navigation, safety equipment in general and additional requirements for tankers.

Objectives

On completion of the training, students will be able to:

Know the documentation required to be available on board and understand the requirements of the STCW Convention for safe manning crew members. 

Understand the requirements concerning personal life-saving appliances, survival crafts, rescue boats, and launching and recovery arrangements.

Understand the requirements for fire protection, fire detection and fire extinguishing systems, and get familiar with the specific requirements for the carriage of dangerous goods.

Know what are the navigational equipment and appliances required to ensure the safety of navigation and get familiar with other safety equipment required on board.

Understand the additional requirements applicable for tankers and get familiar with inert gas systems

Program

Module 1 – Documentation on Board

Module 2 – Life-Saving Appliances

Module 3 – Fire Fighting Equipment

Module 4 – Safety of Navigation

Module 5 – Safety in General

Module 6 – Additional Requirements for Tankers

Certificate

On completion of the training program, the student will be awarded:

A Certificate of SOLAS Safety Equipment, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of SOLAS Safety Equipment is obtained after completing the course and passing the online test.

In this lesson, you will learn how a culture of learning leads to success. Establishing a culture of continuous learning in your organization takes time and effort, but the results are worth the investment.    

Begin with gaining the support of executives, and then start to incorporate learning into your overall mission, your strategic goals, and value statements.   

Work to get “buy-in” from everyone in your company, and include them in finding ways to learn, teach, and share knowledge.   

Establish easy-to-use systems and processes that make learning an expected part of your corporate behavior.    

Your organization and employees will benefit not only through increased productivity and higher profits, but in personal development and job satisfaction as well. 

• Describe a continuous learning organization     

• List the benefits of a continuous learning organization    

• Build a culture of continuous learning

Business acumen is gaining an understanding of how business works as well as the behaviors business professionals should possess. This important skill is critical not only to corporate leaders, but to aspiring leaders, managers, and employees as well. The organization that prioritizes business acumen as a core competency promotes the growth of its workforce and strengthens its competitive edge.   

Some use the analogy of a quarterback who can “see” the entire field to describe business acumen. It’s simply understanding how your company operates, and then using that knowledge to develop the best business strategy. Regardless of your role in the organization, it’s an important skill to develop.

• State the importance of business acumen 

• Learn ways to improve your business acumen

People generally do business with people they like or look up to, and not just with a company. This means that successful leaders build their personal brand, resulting in the achievement of organizational goals. A personal brand can elevate you above the crowd and help you achieve your personal and professional goals. It is a constant and ever-changing process of identifying your goals, setting up a plan, and monitoring it consistently. Your brand is a combination of the skills you develop and the behavior you display. In this course, you will look at the traits of building a successful personal brand.

• Define personal brand

• Enlist strategy to build a personal brand

• State the steps to build a successful personal brand

First and most importantly, it is the just and moral course of action. Centuries of exploitation, oppression, and disenfranchisement of the Black community has resulted in predominantly white leadership in most organizations. Companies must intentionally disrupt the systemic barriers in place that maintain the biased (prejudiced, race-based) status quo in order to create more inclusive and sustainable organizations that better serve the community.

• Why should companies invest in Black talent?

• How do companies identify and attract Black talent?

• How do companies develop and retain Black talent?

Executive presence isn’t something you’re born with, it’s a combination of learned behaviors and characteristics that can be developed. Depending upon your personality, industry, business goals and challenges, executive presence can be manifested in different ways. 

Having great presentation skills and making a strong first impression based on your clothing and demeanor is not executive presence. You need more substantive abilities to face daily business challenges, speak your mind while maintaining your composure, or inspire your team to commit to a demanding new goal. Executive presence is a purposefully developed hybrid of internal character and external presentation. Let’s look at the qualities that distinguish great leaders from mediocre ones.

• Identify the attributes of executive presence

• Gauge your executive presence and gain insight

• Receive feedback in different forms

• Develop your own executive presence

Whether you’re publicly challenging long-held beliefs or experimenting with a new idea, it’s normal to experience fear or discomfort. You can reduce these emotions by creating a workplace that openly promotes change, welcomes honest and productive discussions, sees failure as a necessary part of business success, and rewards and supports risk taking on a daily basis. It may seem ironic, but when you instill a continuous learning culture and growth mindset in your organization, failure can actually lead to success.

• Identify methods to challenge the status quo   

• Identify reasons for bias towards encouraging smart failure and suggest solutions    

• Enlist ways of encouraging learn from failure culture

One of the key responsibilities of a leader is to assess team members on a regular basis. These might include post-project reviews, annual or quarterly performance evaluations, and in-the-moment feedback.  

Organizations use different parameters and tools to assess their employees. The assessments used are based on functional goals, developmental goals, innovation goals, stretch goals, or any other goals customized to the organizational needs. Irrespective of the tools you use, when it is time to assess your employees, do you rely on the data or by your perception of the person?  

As fair and factual as you believe your assessments are, you might actually be guilty of some “rater biases” that can skew your evaluations. 

• Assess if you are too lenient or halo in your evaluations 

• Find whether your evaluations are based on recency or similarity 

• Examine if you are driven by contrast or negative bias 

• Identify the central tendency and employ a technique to be objective during your evaluations

McKinsey’s 7-S model was created by McKinsey consultants Robert Waterman, Tom Peters, Richard Pascale, and Anthony Athos. It provides a framework to plan and execute mid-term organizational change. It is based on the premise that organizations perform properly when seven key elements are aligned. 

The seven key elements are structure, strategy, systems, skills, style, staff, and shared values. The model is most often used as an organizational analysis tool to assess and monitor changes in the internal situation of an organization.

• List the seven elements of McKinsey’s change model 

• Identify the hard and soft elements of the factors of change 

• Use the model to change organizational behavior 

• State the advantages and disadvantages of the model

When writing business emails, letters, memos, and other communications, it’s important to check for any grammar or spelling errors that can distract from your message. Misspelled words and grammatical errors are easy to fix if you make a habit of using the spellcheck and grammar features on your computer. In this course, we will review basic punctuation rules. We will examine some common sentence structure mistakes. And we’ll study some common word choice errors. Finally, we’ll provide a list of online resources and books. Don’t let grammar and word choice errors blur your message or damage your credibility.

• Use appropriate punctuations    

• Improve your sentence structure    

• Identify the common mistakes in word usage

Coaching is a process, which the leaders use to help employees become more independent. There are many coaching programs available to managers these days. But the good leaders implement The COACH Model in coordination with a coaching philosophy that includes mentoring, constant two-way communication, and continuous feedback. The COACH Model is a five-step program that walks a leader through the process of coaching an associate from setting a goal to measuring their success at the end of the process. 

• Describe the effectiveness of the COACH Model 

• Explain the need to clarify goals 

• Identify obstacles and explore alternatives through brainstorming 

• Choose an action and hold the accountability