Course catalogue

People generally do business with people they like or look up to, and not just with a company. This means that successful leaders build their personal brand, resulting in the achievement of organizational goals. A personal brand can elevate you above the crowd and help you achieve your personal and professional goals. It is a constant and ever-changing process of identifying your goals, setting up a plan, and monitoring it consistently. Your brand is a combination of the skills you develop and the behavior you display. In this course, you will look at the traits of building a successful personal brand.

• Define personal brand

• Enlist strategy to build a personal brand

• State the steps to build a successful personal brand

When writing business emails, letters, memos, and other communications, it’s important to check for any grammar or spelling errors that can distract from your message. Misspelled words and grammatical errors are easy to fix if you make a habit of using the spellcheck and grammar features on your computer. In this course, we will review basic punctuation rules. We will examine some common sentence structure mistakes. And we’ll study some common word choice errors. Finally, we’ll provide a list of online resources and books. Don’t let grammar and word choice errors blur your message or damage your credibility.

• Use appropriate punctuations    

• Improve your sentence structure    

• Identify the common mistakes in word usage

In this lesson, you will learn how a culture of learning leads to success. Establishing a culture of continuous learning in your organization takes time and effort, but the results are worth the investment.    

Begin with gaining the support of executives, and then start to incorporate learning into your overall mission, your strategic goals, and value statements.   

Work to get “buy-in” from everyone in your company, and include them in finding ways to learn, teach, and share knowledge.   

Establish easy-to-use systems and processes that make learning an expected part of your corporate behavior.    

Your organization and employees will benefit not only through increased productivity and higher profits, but in personal development and job satisfaction as well. 

• Describe a continuous learning organization     

• List the benefits of a continuous learning organization    

• Build a culture of continuous learning

One of the key responsibilities of a leader is to assess team members on a regular basis. These might include post-project reviews, annual or quarterly performance evaluations, and in-the-moment feedback.  

Organizations use different parameters and tools to assess their employees. The assessments used are based on functional goals, developmental goals, innovation goals, stretch goals, or any other goals customized to the organizational needs. Irrespective of the tools you use, when it is time to assess your employees, do you rely on the data or by your perception of the person?  

As fair and factual as you believe your assessments are, you might actually be guilty of some “rater biases” that can skew your evaluations. 

• Assess if you are too lenient or halo in your evaluations 

• Find whether your evaluations are based on recency or similarity 

• Examine if you are driven by contrast or negative bias 

• Identify the central tendency and employ a technique to be objective during your evaluations

Coaching is a process, which the leaders use to help employees become more independent. There are many coaching programs available to managers these days. But the good leaders implement The COACH Model in coordination with a coaching philosophy that includes mentoring, constant two-way communication, and continuous feedback. The COACH Model is a five-step program that walks a leader through the process of coaching an associate from setting a goal to measuring their success at the end of the process. 

• Describe the effectiveness of the COACH Model 

• Explain the need to clarify goals 

• Identify obstacles and explore alternatives through brainstorming 

• Choose an action and hold the accountability

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

Managing remote teams and business continuity are operational priorities for companies during the COVID-19 pandemic.  Remote working allows some operations to continue and facilitate flexible work schedules, which typically improves individual performance. However, greater flexibility and leading teams remotely puts a greater burden on managers and makes supervision more complex. 

The group of workers who experience most difficulty in handling ‘boundary-less’ working are actually managers.  This is mainly because they are connected longer in their ‘non-working time’.

The ‘Managing Remote Teams’ bundle includes 3 months access to 10 online courses and over 10 hours of eLearning. 

• Negativity in the Workplace

• Decision Making

• Supporting Change: 03-Your Path to Supporting Change

• Management 101: 02-Leading and Communicating as a Manager

• Smart Management: Managing a Geographically Distributed Workforce

• Health and Safety for Home Workers (Managers)

• Lone Working (Managers)

• An Effective Leader’s Guide to Time Management

• Team Building IV: Conflict Management

• Essential Skills of Leadership: 05-Lead Effective Meetings

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics. 

Maintaining health and well-being while working from home encompasses many areas, including ergonomics, preventing feelings of isolation and effectively managing stress. Studies have found that more than half of people working from home had not paid any attention to ergonomics, and 94% of them reported that neither had their employers. Almost half of remote workers have experienced work-related pains. One of the most problematic aspects of home working is the isolation and the lack of access to day-to-day informal interactions. While remote working enables greater autonomy, it also leads to higher levels of work intensity. The ‘24/7’ availability for work can result in family conflict and stress. Key areas to promote a positive work-family interface include the parental ability to cope with children and amicable resolutions of conflict about working hours, household work and personal time in the family.

The ‘Healthy Home Working’ bundle includes 3 month access to 12 online courses and over 9 hours of eLearning.

• Stress Awareness

• Working Time Limits and Fatigue Management

• Display Screen Equipment (DSE)

• Ergonomics

• Health and Safety for Home Workers (Employees)

• Medicine Awareness

• Smart Health: Sleeping – How to Ensure You Are Well-Rested & Energized

• Smart Mental Health: Managing Anger and Emotions

• Smart Mental Health: Keys to Successful Parenting

• Smart Health: Drinking Responsibly

• Smart Mental Health: Reducing Stress and Anxiety

• Smart Mental Health: Mastering Marriage

Presentation

This training course aims at providing an overview of the shipping community, the main players intervening on a ship and the different roles they play. It provides general information about ship owners and managers, flag administrations, classification societies, insurance companies, port state control, operational players and specialized press.

Objectives

On completion of the training, students will be able to:

Discover the different actors and organisms related with shipping

Know the relationship between the various shipping actors

Understand the role of the different shipping actors

Program

Overview of the major shipping players

Ship Owners

Categories of ship owners

Ship managers

Professional associations

BIMCO

ICS

INTERTANKO

INTERCARGO

CLIA

SIGTTO

IMCA

Flag

General

International Maritime Organization (IMO)

International Labour Organization (ILO)

European Maritime Safety Agency (EMSA)

United States Coast Guard (USCG)

Classification

Classification Societies

International Association of Classification Societies (IACS)

Insurance

Underwriters

Protection & Indemnity (P&I) Clubs

Operational players

Crew

Chartering

Ports

Agents

Maintenance

Port State Control (PSC)

PSC and PSCO

Equasis

Media

Certificate

On completion of the training program, the student will be awarded: 

A Certificate of Shipping, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Shipping is obtained after completion of the course and passing the online test.

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team

Being a successful virtual leader takes a lot more energy than a face-to-face leader. It is also important to keep each employee engaged in a “high-touch” environment. Leadership qualities such as communication, coaching, feedback, and professional development are important, yet it is how you deliver these qualities can be challenging. Virtual life has its pros and cons, hence it is important to have strong communication skills through effective virtual meetings that allow all employees to contribute. 

• Identify ways to create a high-touch environment

• Enlist the elements of a successful virtual environment

• Demonstrate leading change in a virtual environment

• Determine factors in creating successful virtual teams

Microaggressions are one aspect on the spectrum of racism. They are interpersonal, everyday occurrences that have a significant impact. When faced with the need to eradicate racism in our society, it can feel like an overwhelming task. Understanding the macro effects of microaggressions, and how to address them, is a great place to start.

• What is a microaggression and examples?

• What are the macro effects of microaggressions?

• How do we address microaggressions in the workplace?

There are three business languages managers need to understand in order to make the best decisions. These languages are accounting, finance, and economics. Leaders use these languages to see how their company has performed in the past (accounting), plan how the company should move forward (finance), and predict how outside influences will affect their plan (economics). The benefits of having a working knowledge of these three languages include being able to understand and communicate with others in he organization about financial issues, making decisions that align with overall corporate goals and strengthening your value to the company.

• Make better business decisions based on accounting 

• Use historical financial performance data to plan for the future 

• Educate yourself to make better financial, accounting, and economic decisions

The success of a product or services organization is dependent on how effectively their sales team sells. The ability of a company's sales reps to “win” at each stage of the selling process, and ultimately earn the business on the right terms and in the right timeframe, determines the sales team’s effectiveness. In this course, you will get familiarized with the importance of cold calling, it’s key principles and the tips and trick of mastering the subject.

• Define cold calling

• Identify key principles of effective cold-calling

• Enlist the tips to master cold calling

"“A goal properly set is halfway reached.” 

-Zig Ziglar was an American author, salesman, and motivational speaker 

In this course, we will explore cascading goals. Organizations have used cascading goals in its performance management process for decades. The purpose of cascading goals is to ensure that individual goals align with organizational objectives. We will examine some approaches used by organizations to cascade goals. We will also explore why some organizations are now turning this process upside down.

• Describe the two approaches of cascading goals from top to bottom 

• List the disadvantages of the top to bottom approach 

• Describe the bottom to top approach and identify its disadvantages

Presenting to groups is a regular part of many leaders’ responsibilities. You may speak at industry gatherings, leadership retreats, conferences, or staff meetings. Regardless of whether you’re presenting to large or small groups, your goal should be to deliver your message in a way that is engaging and interactive. Studies say that you have less than one minute to engage your audience before they begin to lose interest. And once you’ve captured their attention, you must continue to purposefully interact with them throughout the presentation. This course will enable you to enhance your engagement techniques which can be the difference makers that determine how focused, connected, and engaged your audience will be throughout your presentation.

• Identify the steps involved in planning for a successful presentation

• Recognize the importance and methods of practice

• Demonstrate the practices essential to boost your confidence while delivering a presentation

How to great in the new world.

Courage is the ability and willingness to act in spite of fear. Many of us avoid talking about bias, racism, and white privilege because we are afraid. We are afraid of not knowing what to say; afraid of being judged, or afraid of the change these conversations may produce. To have a courageous conversation about race is to engage in necessary dialogue despite fear.

Authentic conversations are the first step toward personal awakening and creating an environment where meaningful change can occur. Fear and anger are common examples of emotional feedback that can arise when faced with unfamiliar or uncomfortable topics. Finding the courage to acknowledge those emotions is the first step. Engaging in open, constructive dialogue with people who may not share your views nor your life experiences is the way forward.

• How to prepare for a courageous conversation?

• What are the practical tips for conducting a courageous conversation?

• How to address conflict if it arises during the courageous conversation?

Provided in association with Astutis, NEBOSH Learning Partner 807.

The NEBOSH General Certificate in Occupational Health and Safety (NG) is one of the leading health and safety qualifications recognized globally.  It helps develop your understanding of general workplace issues and how they can be applied in different sectors around the world.

The NEBOSH General Certificate focuses on the role of a real-life health and safety professional. It looks at the real, everyday risks that people encounter and how to manage them to help protect people and profits. 

You'll develop the essential risk management skills to create a safe and healthy workplace. And, you’ll have the foundation knowledge to make recommendations to your employer to help them improve health and safety management.

Upon completion of this course, learners will be able to:

• Justify health and safety improvements using moral, financial and legal arguments

• Summarise the main health and safety duties of employers and workers in HSWA 1974 and MHSWR 1999

• Advise on the main duties for health and safety in the workplace and help their organisation manage contractors

• Work within a health and safety management system, recognising what effective policy, organisational responsibilities and arrangements should look like

• Positively influence health and safety culture and behaviour to improve performance in their organisation

• Do a general risk assessment in their own workplace – profiling and prioritising risks, inspecting the workplace, recognising a range of common hazards, evaluating risks (taking account of current controls), recommending further control measures, planning actions

• Recognise workplace changes that have significant health and safety impacts and effective ways to minimise those impacts

• Develop basic safe systems of work (including taking account of typical emergencies) and knowing when to use permit-to-work systems for special risks

• Take part in incident investigations

• Help their employer to check their management system effectiveness – through monitoring, audits and reviews