Course catalogue

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i den digitale notatblokken OneNote 2016. En kombinasjon av videoer, teori, eksempler, oppskrifter og tester gjør det enkelt å lære seg de nye funksjonene og verktøyene. E-læringskurset inneholder 52 opplæringsvideoer.

E-læringskurset er tilpasset Office 365.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

Innhold:

- Før du starter

- Notater

- Innholdselementer

- Outlook

- Søking

- Delte notatblokker

- Mobilappen

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i presentasjonsprogrammet PowerPoint 2016. En kombinasjon av videoer, teori, oppskrifter, oppgaver og tester gjør det enkelt å lære seg de nye funksjonene og verktøyene. En komplett e-læring med både grunnleggende og videregående emner. E-læringskurset inneholder 82 opplæringsvideoer.

E-læringskurset er tilpasset Office 365.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

Innhold:

- Før du starter

- Utforming

- Tekst

- Bilder

- Figurer

- SmartArt-grafikk

- Diagram

- Tabeller

- Medier

- Framvisning

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

Effective remote working requires greater self-control and discipline to avoid the boundaries between work and personal life becoming blurred. Research has shown that, in general, homeworkers tend to work longer than office workers and this increases with the use of technology. Homeworkers do benefit from greater working time autonomy, but how effectively this is applied depends on the discipline of the individual.

The ‘Effective Remote Working’ bundle includes 3 months access to 10 online courses and over 7 hours of eLearning.  

• Management of Change

• Lone Working (Employees)

• Smart Workplaces: Responsible Social Media for Team members

• Business Writing: E-Mail Techniques

• AEC Success: Effective Decision Making

• Webinars – Conducting a Web-based Presentation

• ABCs of Managing Time & Effort: The 80/20 Way

• Smart Time Management: 7 Steps to Regaining Control of Your Day

• 3-way Communication

• Smart Customer Service 3: Effective Verbal and Nonverbal Communication

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Deltakerne vil få en god og sikker innføring i høytrykkstestingsutstyr, teori og praksis. Etter endt kurs skal deltakerne kunne bruke trykkstestingsutstyr på en sikker måte, slik at ulykker og skader unngås.

Hensikt:

Hensikt: Hensikten med innføringskurs i trykktesting er å gi den enkelte kursdeltager de grunnleggende kunnskaper om forberedelser, planlegging, utførelse og dokumentering av trykktesting som disiplin.

Innhold:

Svakheter i sammenføyninger og materialer

Omregningstabeller PSI - BAR

Hydrostatisk og Pneumatisk trykktesting

Sikkerhet ved trykktesting og fysiske barierer

HMS - Bruk av personlig verneutstyr

Generelle prosedyrer ved trykktesting / Eksempel

Fittings og høytrykkslanger - Trykklasser

Gjengetyper, flenser, ventiler, pakninger og bolter

Ulike metoder for trykktesting

Trykktestingsutstyr

Bruk av trykktestingsutstyr i praksis. Trykktesting

This course is only available in Norwegian.

When you make developing customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As your relationships grow, find ways to help your customers outside of your role as their sales consultant. These opportunities to assist them in their successes will cement your rapport even more. And don’t forget that relationships with your colleagues and co-workers need as much attention and care as your customer connections. It takes hard work and teamwork to be successful. Taking the time to build rapport with both your customers and colleagues is the key that unlocks this reality.

• Identify Ways of Establishing Customer Rapport

• Identify Ways of Sustaining Customer Rapport

• List the Benefits of Building Customer Rapport

The art and science of asking questions is the source of all knowledge.

 - Thomas Berger

Asking open-ended questions is a powerful tool to not only spark new ideas and discussions but also developing strategic thinking, collaboration and innovative business solutions. Leaders who demonstrate curiosity and active listening skills are ideally qualified for asking open-ended questions and helping their teams discover original answers to corporate challenges.

• Define an open-ended question 

• Identify the best practices in asking open-ended questions 

• Explain how to encourage and enable employees to use open-ended questions in business meetings 

• Recognize the advantages of open-ended questions

The simplest definition of diversity is “a range or variety of different things”. In the context of D&I, diversity refers to “the traits and characteristics that make people unique” which include (but are not limited to) race, ethnicity, age, gender, socio-economic class, ability, sexual orientation, and nationality. The summation of these variables combine to create life experiences which shape how a person solves problems, creates, and assesses risk. These are examples of “diversity of thinking” which yields direct and indirect benefits that are foundational to the business case for investments in D&I initiatives.

An inclusive environment is one in which “all individuals are treated fairly and respectfully, feel welcome, have equal access to opportunities and resources, and can contribute fully to the organization’s success.”

• What are strategies to improve D&I initiatives?

• What is the business case for D&I?

• What are the gaps in the business case for D&I?

Teams are the backbone of contemporary business life. Executive teams, work teams, cross-functional teams, high-performance teams, and project teams serve a variety of purposes, but they all have the same goal: to solidify the organization’s competitive advantage in the marketplace. 

Cross-functional team leaders draw individuals from departments across the organization to address a particular problem. They might select development engineers, marketing professionals, sales people, legal experts, customer service managers, accountants, and HR executives to apply their various talents to accomplish the goal. The concept is powerful. But this mix of diverse skill sets, professional experience, and personalities also comes with challenges—and you need to manage the team carefully in order to maximize its potential for success.

• State the challenges of handling a diverse team 

• List the ways to manage these challenges 

• Apply the strategies to leverage the power of your team

Presentation

This training course provides a general overview of the SOLAS requirements concerning radio communications and the Global Maritime Distress and Safety System (GMDSS).

Objectives

On completion of the training, students will be able to:

Know the requirements concerning radio communication equipment on board ships and offshore units.

Understand the GMDSS functional requirements.

Understand the means required for GMDSS tests and drills on board.

Know the requirements for EPIRB, radio lifesaving appliances and sources of energy for radio communication equipment.

Program

Safety radio surveys and certification

GMDSS functional requirements

o Land and satellite communications

o Inmarsat

o Functional requirements while at sea

o Distress urgency and safety radio communications

o Sea areas

o Maintenance of radio installation

o Maintenance of satellite EPIRB

o Maritime safety information

GMDSS equipment

o Equipment to be provided on board

o Core installation

o Inmarsat EGC

o NAVTEX

o Satellite EPIRB and VHF EPIRB

o Search and Rescue Transponder (SART)

o Digital Selective Calling (DSC)

o Two-way VHF radio-telephone

Main, emergency and reserve sources of power

Automatic battery chargers

Uninterrupted power supply (UPS)

Certificate

On completion of the training program, the student will be awarded:

A Certificate of SOLAS Safety Radio, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of SOLAS Safety Radio is obtained after completion of the course and passing the online test.

Leaders in a World Economic Forum study listed creativity as the third most important work skill they seek in employees. And as organizations face increasingly complex business issues, they are training their employees to be smart risk-takers and creative thinkers. They are hiring for these competencies, too. As you apply the recommendations provided in this course, your skills will increase, your employees will grow more confident and competent in their abilities, and together, you will create a powerful culture of innovation.

• Identify the need and ways to harness creative thinking    

• Identify ways to build a culture of creative thinking    

• Explore recommendations for developing your team’s creative thinking

Business acumen is gaining an understanding of how business works as well as the behaviors business professionals should possess. This important skill is critical not only to corporate leaders, but to aspiring leaders, managers, and employees as well. The organization that prioritizes business acumen as a core competency promotes the growth of its workforce and strengthens its competitive edge.   

Some use the analogy of a quarterback who can “see” the entire field to describe business acumen. It’s simply understanding how your company operates, and then using that knowledge to develop the best business strategy. Regardless of your role in the organization, it’s an important skill to develop.

• State the importance of business acumen 

• Learn ways to improve your business acumen

The journey of a successful leader begins with both personal and professional development. Leaders stay on top of their industry and economy. They are future-focused, positive, and strong communicators. Leaders spend time in self-reflection and education, learning how to maximize their strengths and improve their weaknesses. They study best practices for working with others and know how to get the most out of their employees. They combine these knowledges to guide their organization. Leaders pursue goals persistently. They are open-minded and flexible in their approaches, encourage team members to embrace innovative thinking, and cultivate an environment of positive work culture. They develop team members through coaching, delegating, and mentoring. They also model and inculcate behaviors they want their employees to have, such as integrity, strong communication skills, innovation, emotional intelligence, strategic decision-making, confidence, and vision. Above all, a successful leader provides clarity of purpose, direction, and support, so that everyone succeeds as they work to achieve common goals.

• Demonstrate excellence in business strategy

• Apply essential personality characteristics

• Build critical people skills required to achieve goals

Hensikten med opplæringen er å gi truckførere allsidig praktisk opplæring og øvelse i sikker bruk av truck, slik at ulykker i forbindelse med bruken unngås. Opplæringen skal gi fører så gode kjøreferdigheter at vedkommende selvstendig på en sikker måte skal kunne gjennomføre oppdrag med truck.

Truckfører må imidlertid gjennomføre typeopplæring på den trucken som til enhver tid benyttes i tillegg til sertifisert sikkerhetsopplæring. Opplæringen avsluttes med en praktisk prøve som innbefatter kontroll og bruk av aktuelle trucker.

Bestått praktisk prøve på aktuelle trucker vil være grunnlag for utstedelse av kompetansebevis for fører av truck

Modul 1.1 (8 timer) Arbeidsmiljø, ansvar og konsekvenser

Modul 2.2 (14 timer) Truck 

Modul 3.2 (6 timer) Praktisk bruk

Modul 4.2 Bedriftsoppl. - 20 timer Oppl.virksomhet-14 timer

The course is only available in Norwegian.

Minstekrav til kompetanse for redningsfarkoster og mann-overbord-båter unntatt hurtiggående mann-overbord-båter. STCW tabell A-VI/2-1

Innhold:

Lede, sjøsette og betjene båt og utstyr. 

Organisere og lede evakuering fra skip ved hjelp av redningsfarkost. 

Klargjøre livbåten, organisere ombordstigning, låre og frigjøre båten, manøvrere og lede operasjonen av livbåten på vannet. 

Metoder for å starte og betjene motor med tilbehør på redningsfarkost sammen med bruk av farkostens brannslokkingsapparat.   

Metode for helikopterredning.

Presentation

This training course provides an overview of the IACS Recommendation 47 – Shipbuilding and Repair Quality Standards.

Objectives

On completion of the training, students will be able to:

Understand the applicability of IACS Recommendation No.47.

Get familiar with materials, welding and non-destructive testing. 

Understand the quality standards for steel ship construction and remedial standards for new buildings. 

Understand the quality standards for repair of ships in operation.

Program

General requirements for new constructions and repair of ships in operation

Qualification of welders, welding procedures and NDT operators

Materials

Equivalency of material grades

Surface conditions and acceptance criteria

Shipbuilding and remedial quality standards for new constructions

o Standard for flanged longitudinals and flanged brackets

o Standard for corrugated bulkheads

o Standard for pillars, brackets and stiffeners

o Standard for hull shape

o Standard for fairness of plating between frames

o Standard for alignment and remedial standard for misalignment

o Standard for butt weld plate edge preparation and remedial standard

o Standard for fillet weld plate edge preparation and remedial standard

o Standard for distance between welds

Repair quality standards for ships in operation

o Standard for welding, groove roughness

o Standard for renewal of plates

o Standard for doublers on plating

o Standard for renewal of internals/stiffeners

o Standard for welding of pitting corrosion

o Standard for welding repair of cracks

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Shipbuilding and Repair Quality Standards, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Shipbuilding and Repair Quality Standards is obtained after completion of the course and passing the online test.

This course combines self-study by e-learning and classroom training with demonstrations and examples which is useful when working in explosive atmospheres.

The concept intrinsic safety is unlike the other Ex protection concepts as it is a system concept. Therefore, it is necessary to understand the system as a whole, how the environment and individual components affect the system to maintain the integrity of the intrinsically safe system.

Hensikten med kurset er å gi blivende riggere en god teoretisk grunnopplæring i sikker bruk av: Fallsikringsutstyr og enkle løfteinnretninger (enkle travers- og søylesvingkraner, håndtaljer, luft- og eltaljer og transportable vinsjer.Opplæringen gir kandidaten god innsikt i prinsippene for fallsikringsutstyrs, enkle løfteinnretningers og transportable vinsjers konstruksjon, virkemåte, bruk og vedlikehold, slik at uhell og ulykker i forbindelse med riggeoperasjoner unngås.

Deltakeren må ha fullført G11 stroppekurs før kursstart.

Opplæringen dekker den nødvendige teoretiske som er nødvendig for å kunne gjennomføre det praktiske riggekurset, Modul O 3.2.

Kurset avsluttes med en teoretisk prøve. 

Kursinnhold
- Fallsikringsutstyr
- Travers- og søyle- svingkraner
- Håndtaljer, luft- og el-taljer
- Transportable vinsjer
- Avsluttende teoretisk prøve

This course is only available in Norwegian.

Only in Norwegian

ECDIS er et pc-basert navigasjonsverktøy som kan brukes som et alternativ til tradisjonelle papirkart, såkalt papirløs navigasjon.

ECDIS og elektroniske kart (ENC) er en total forandring fra å navigere med tradisjonelle papirkart, med mange fordeler og nye muligheter. Brukt på riktig måte kan ECDIS være med på å sikre og effektivisere dagens ”moderne” navigasjon. På den annen side så er det mange nye utfordringer. Manglende kunnskap om ECDIS og om kompleksiteten i elektroniske kart (ENC) vil være en risikofaktor.

Dette kurset gir grunnleggende kunnskaper, ferdigheter og forståelse av ECDIS og elektroniske kart (ENC). Kurset har ikke som mål å lære bort grunnleggende navigasjon, men hvordan man bruker ECDIS til sikker navigering.

ECDIS kurset er i henhold til IMO-modell kurs 1.27 (2012 EDITION), og STCW Chapter II, Section A-II/1 and Table A-II/1, Table A-II/2 og Table A-II/3.


Ved fullført kurs, skal kursdeltakerne:

- kunne bruke ECDIS på det samme trygge og effektive nivå som ved bruk av konvensjonelle papirkart
- ha kunnskap om muligheter og begrensninger med ECDIS
- kunne vurdere all relevant informasjon og kunne gjøre riktige tiltak i tilfelle en feil
- være kompetent og ha fått en god forståelse av elektroniske kart (ENC)
- kjenne operasjonelle prosedyrer
- kjenne til prosedyrer for elektroniske kart (oppdatering, bestilling, permits etc.)

Kursinnhold

Kurset er jevnt fordelt mellom teori og praktiske oppgaver på ECDIS med egen brosimulator. 

- Regler og forskrifter 

- ENC 

- Sensorer 

- Ruteplanlegging og monitorering 

- Alarmer 

- Dokumentasjon / back-up 

- Kartoppdatering 

- GNSS 

- Safety settings

We know how important it is for us all to do what we can to ensure an effective transition for ourselves and our teams back to work. The landscape of the workplace has and will inevitably continue to change and today’s ‘new normal’ may not be tomorrow!