Course catalogue

With the chaging markets and customer needs, there has been a lot of change in the companies missions and hence the leadership styles. Modern leaders don't only tell people what to do, but they now also listen, collaborate, and encourage growth among their team members. In this course Dr. Jagdish Sheth discusses some of the key habits of sucessful leaders.

At the end of this course, you will be able to:

List the seven good habits of the “Firms of Endearment” leaders.​

Explain the first 4 good habits of successful organizational leaders.

With the changing markets and customer needs, there has been a lot of change in the companies missions and hence the leadership styles. Modern leaders don't only tell people what to do, but they now also listen, collaborate, and encourage growth among their team members. In this course, Dr. Jagdish Sheth discusses what it takes to be a good leader.

At the end of this course, you will be able to:

Define leadership.

List the three components of leadership. ​

List the four factors that drive towards the new style of leadership.

Very few leaders are born with the qualities required to inspire and lead others. Most leaders are built—through personal effort, lots of introspection, and assistance from mentors and other leaders. In this course, you’ll learn the six characteristics that set effective leaders apart. You’ll discover the differences between managing and leading, and when to do each. And you’ll find out how to create a plan that will help you move from simply managing results to setting vision and leading others.

• Differentiate between managing and leading  

• Create leadership development action plan

Welcome to the course on Managing Stress and Emotions. Each one of us, in today’s fast-paced world has experienced the emotions of anxiety, stress, depression. Since 2020, the pandemic accelerated the feeling of loneliness caused by a lack of human interaction and soon, the mental health and wellness of employees became a prime area of concern for organizations around the world. Each year, mental health costs the global economy a loss of USD 1 Tn per year in lost productivity. The need of the hour is to have work-life balance and more sustainable ways of working that don’t burn you out in the long run. Stress and anxiety are usually caused by a lack of boundaries that lead to feelings of being overwhelmed, which can quickly spiral out of control for an already anxious person. The objective of this course is to enable individuals to find ways to cope with stressful situations at work or in personal life through a combination of techniques, tools and healthy boundaries.

In this course, you will learn:

• To identify the key markers of Stress and Anxiety

• Identify signs of stress and emotions before they escalate

• About tools and techniques to manage stressful situations

• Long-term stress management

Time is more valuable than money. You can get more money, but you cannot get more time.

-JimRohn, an American entrepreneur, author, and motivational speaker 

Meetings are necessary, but they become intolerable when they drag on and on, start late, or the discussion goes off the track. It’s annoying when you feel that your time has been hijacked—especially when other projects and responsibilities are in the pipeline. Poor time management is often the cause of this distress. Meetings would be more productive—and less irritating—if all activities started on time, ended on time, and stayed on the topic. As a leader, it is your responsibility to ensure that meetings are of benefit to the participants and satisfy the meeting objectives. Running a successful meeting can be boiled down to three things: be purposeful, be engaged, and be respectful of the attendees’ time.

• Explain the importance of adhering to meeting time 

• Interpret the impact of delaying a meeting 

• Respect others’ time

We all have 24 hours in a day, so why do some people seem to accomplish more than others? Proper time management allows one to meet deadlines, increase work efficiency, and achieve a healthy work-life balance. As you progress through this course, you will learn key elements of time management as well as techniques to help you manage your time more effectively.

In this course, you will:

• Analyze a scenario that highlights the importance of time management

• Learn techniques to manage time effectively

• List the benefits of time management

Accountability is an individual’s acceptance of responsibility for the outcome of a job, project, or program. There are five steps that you can use to engineer accountability into both, your work processes and your employees to achieve performance goals.

• Define accountability 

• Describe the five steps to accountability 

• Apply the five steps of accountability

"You build a great network by first offering your services to others, and by so doing, winning their interest. This is the foundation of building trust and creating a platform for them to invest in you in a reciprocal manner, such that it becomes a win-win situation.

-Oscar Bimpong 

Organizations deal with both major and minor conflicts day-in and day-out. The important thing is one cannot ignore these conflicts as they can have a far-reaching negative effect on the teams involved. This may inevitably affect their day-to-day work and eventually the performance of the company. This course helps you reach consensus amongst employees by resolving workforce conflicts. It introduces strategies to create a win-win situation for all the stakeholders. It is important to gauge how the stakeholders feel before and after settling the conflict. You will learn about the four win-win conflict solution techniques that will help you maintain harmony in the work place.

• Communicate effectively to handle a conflict 

• Establish boundaries to reduce workplace conflicts 

• Use emotional intelligence to achieve better team performance 

• Institute behavioral consequences for uncooperative employees

In today’s competitive world, businesses move faster and faster to stay ahead of the competition, develop new offerings, and keep up with client demands, employees need constant feedback, support, and direction in order to achieve those objectives. The era of the annual performance review is long gone, with managers now meeting with team members frequently to set goals, coach, provide training, and review performance. Performance dashboards that automate company-wide goals, metrics, customer feedback, and other performance-related data keep leaders and team members aware of their progress. Instead of looking backward, the new model for managing and motivating employee performance is fast-paced and feedback focused.

• State the best practices to improve the performance management process 

• Explain the review model

"As a leader of a small or big team, you all are responsible for the budget allocated to your projects, which in turn is nothing but finance. Thus, knowingly or unknowingly you are involved in financial management too. You must evaluate the investment decisions, such as return on investment analysis after you deliver the product or service that you are responsible for. As a nonfinancial manager, you cannot avoid financial information, profitability statements, rates of return, budgets, variances, asset management, and project analysis.        

In this lesson, you will get an overview of financial management, roles within the financial department, and the four financial objectives of any organization.

• Overview financial management     

• Identify roles within the finance department      

• List the four financial objectives

The struggle to manage time has always been around and finding practical solutions to manage time can be as frustrating as wasting time. The first step to reclaiming all those lost hours in your day is to simply identify the mistakes holding you back. We cannot fix problems we do not see as problems. This course will take you through a few common mistakes that you can avoid and become better at time management.

In this course, you will:

● Identify and avoid some common myths regarding time management

● Understand the importance of prioritizing and saying no

● Understand the disadvantages of procrastination and distractions

Learning how to manage conflict successfully is a critical business skill that’s worth the time and effort to practice. Daniel Goleman’s Emotional Intelligence and Mark Gouston’s Just Listen are two resources among many that can help you strengthen your conflict management aptitude. Relationships can be messy, but with the right skills, attitude, and mindset, you will be able to address issues calmly, ensure that your customer feels heard and valued, and arrive at a solution that satisfies you both.

• Use the right tools to find a resolution of conflict

• Demonstrate the right attitude and behavior required for conflict resolution

• Determine the right solution to solve the problem

Many managers are promoted to leadership positions by virtue of their technical skills or subject-matter knowledge. Their proficiency and expertise set them apart from other candidates. These abilities are important, but they are just one aspect of being an effective leader. Leadership expert, Stephen Covey, says that due to the speed and constant change that define our world today, leaders need to be able to face new and different problems as they arise, make strategic decisions quickly, and guide their organizations with competence and character. He has identified four roles a leader must master in order to succeed in this ever-changing environment.

• Inspire trust among your team members

• Create a vision for your team

• Execute strategy to reach your goals

• Recognize your coaching potential

Leaders must focus on developing their ability to be more agile and strategic – within an environment of constant change. They should explore tools that can be leveraged to achieve the goal. Good agile leaders make sure that their teams identify the desired long-term goals, and then work backward from these to identify all the conditions that must be in place for the goals to occur.

• Define the theory of change and identify factors impacting the change

• Enlist 5 types of organizational change and successful ways to implement them

• Apply strategies which help in creating an organization that is always ready for change

With the growing digitization around the world, the relevance of social media and internet has increased manifold. This also means that the information can be spread rapidly, without much delay. While this is useful in many cases, it also fuels the fire of misinformation when it comes to a pandemic or any disease outbreak. Infodemic refers to an information overload that often includes rumours or misleading information circulating in both the digital as well as the physical environments during a disease outbreak. It causes huge confusion and an abnormally high risk-taking behaviour that can be harmful to the health. It also leads to a situation of mistrust in the company authorities and undermines their health response. An infodemic can intensify or worst, increase the outbreak duration, when people aren’t aware of what measures they should take to protect themselves from the disease. Therefore, it becomes imperative that an infodemic be managed with due diligence. Infodemic management is the systematic use of facts and data-based analysis to manage an infodemic with an aim to reduce its impact on the people’s health.

Organizations can promote self-care among their employees through cultural modifications at the workplace, leadership initiatives and HR practices.

In this course, you will:

● Understand how organizations can promote a culture of self-care in the organization

● You’ll learn how leaders can make a difference by promoting self-care among employees

● And you’ll understand how HR practices can encourage self-care at the workplace

Why do we often say that it is important to effectively network and build strong business partnerships? It is because your success as a businessperson will be greatly affected by the professional relationships you cultivate. Whether leading employees, working on a cross-functional team, or meeting with colleagues at an industry conference, your ability to successfully network and build productive and authentic business relationships is important. Strong business relationships drive productivity and business success. Smart leaders spend time developing their interpersonal skills in order to build solid bonds with their employees, work productively and positively with peers and superiors, and generate business relationships that can contribute to personal and organizational success.

• Describe interpersonal skills    

• Identify ways to build business partnerships    

• Enlist key strategies to successful networking

There is a high risk of fires if employees don't know what to do or are not properly trained and instructed. Risks due to fires is more likely if they don't practice fire drills regularly. You will learn the three aspects of fire safety training: identifying fire, steps to mitigate fire, and how to prevent fire.

In this course, you will:

• Identify fire hazards at workplace

• Understand the steps to take in the event of fire

• Learn how to prevent fire at the workplace

Your day-to-day ability to genuinely connect and work well with others is the key to long-term career success. Especially in today’s work environment, where cross-unit, cross-functional, and even cross-organizational teams abound, those with strong interpersonal skills have a decided advantage. And you don’t have to be the stereotypical extroverted salesperson to possess these kinds of skills. Anyone can learn and practice how to interact with others in positive and productive ways. Whether you are collaborating with colleagues, attending a conference of industry peers, or chatting with a team member one-on-one, well-developed people skills give you the opportunity to build stronger relationships, foster goodwill, and cultivate influence with others.

• Manage business relationships   

• Work collaboratively with your team    

• Manage disagreement with colleagues

Problems come in all shapes and sizes, and they are an inevitable part of business life. Instead of trying to avoid or ignore them, it’s better to accept them, find ways to solve them and learn from them. With the right perspective, problems can even be gateways to innovation. There are a variety of models and methods that can be used to identify, analyze, and implement effective solutions. In this lesson, we will look at a hybrid of the A3 model, 5 Whys, and Divergent/Convergent methods.

• Identify the eight steps of the A3 model  

• Assist your team in problem-solving