Dealing with Customers who Discriminate

Discrimination is seen and felt in almost every aspect of life, it is an act of making unfair distinctions between people based on race, gender, age, religion, disability, or sexual orientation, as well as other categories. Customer’s decision of doing business with a particular set of group or people often restricts opportunities to the other group irrespective of whether they deserve it or not. In this course, you will learn, to identify discriminatory behavior by customers, dealing with it and examples at workplace and employers responsibility towards it.

Objectives:

• How to identify discriminatory behavior by customers.

• Building strong culture helps in dealing with discrimination.

• Examples of discrimination by a customer at work, Employers responsibity and laws if any in different countries.