Welcome to the training on ways of Preventing & Managing Violence in Customer Facing Roles Such as Healthcare, Retail, Social Services and others. Research shows that healthcare workers are at the highest risk for workplace violence. This is followed by roles that involve handling cash such as standalone retail outlets with single cashiers. Further studies and analysis of workplace violence by OSHA and ILO show that workplace violence incidents are preventable.
To put this in perspective, 50% of the overall 2 million reported cases each year involve healthcare workers.
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