Course catalogue

"“A goal properly set is halfway reached.” 

-Zig Ziglar was an American author, salesman, and motivational speaker 

In this course, we will explore cascading goals. Organizations have used cascading goals in its performance management process for decades. The purpose of cascading goals is to ensure that individual goals align with organizational objectives. We will examine some approaches used by organizations to cascade goals. We will also explore why some organizations are now turning this process upside down.

• Describe the two approaches of cascading goals from top to bottom 

• List the disadvantages of the top to bottom approach 

• Describe the bottom to top approach and identify its disadvantages

How to great in the new world.

The success of a product or services organization is dependent on how effectively their sales team sells. The ability of a company's sales reps to “win” at each stage of the selling process, and ultimately earn the business on the right terms and in the right timeframe, determines the sales team’s effectiveness. In this course, you will get familiarized with the importance of cold calling, it’s key principles and the tips and trick of mastering the subject.

• Define cold calling

• Identify key principles of effective cold-calling

• Enlist the tips to master cold calling

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team