Course catalogue

Understanding customer motivation is both a science and an art. Purchasing decisions are based on a wide variety of rational and emotional factors. Besides becoming familiar with motivational models—the sales process and typical purchasing behaviors—you should also practice ongoing customer research. This research will help you identify changes in markets, competitors, products, and customer motivations. The more you understand the underlying principles that determine buying decisions, the more you will be able to satisfy existing customers, attract new ones, and develop the products and services they want.

• Explain the factors that influence purchasing decisions

• Determine how customers make buying decisions

• Use research methods/tools to understand customers

Holding a meeting without a clear agenda is like taking a trip without a map.

-Marsha Egan, A success strategist and CEO of The Egan Group 

Did you know that the average American professionals attend over 60 meetings a month? About 39 percent of the meeting attendees doze off during these meetings. Another source claims that 50 percent of meeting time is wasted. These statistics probably don’t surprise you. In fact, they might even confirm some of the reasons you dread meetings. You may also have been a part of meetings that have discussions on unrelated topics. This course will help you learn how to make meetings productive.

• Create a meeting agenda 

• Identify the influence of the agenda during and after the meeting

Business acumen is gaining an understanding of how business works as well as the behaviors business professionals should possess. This important skill is critical not only to corporate leaders, but to aspiring leaders, managers, and employees as well. The organization that prioritizes business acumen as a core competency promotes the growth of its workforce and strengthens its competitive edge.   

Some use the analogy of a quarterback who can “see” the entire field to describe business acumen. It’s simply understanding how your company operates, and then using that knowledge to develop the best business strategy. Regardless of your role in the organization, it’s an important skill to develop.

• State the importance of business acumen 

• Learn ways to improve your business acumen

Presentation

This training course describes the classification and statutory certification processes and provides an overview of the class and statutory surveys.

Objectives

On completion of the training, students will be able to:

Understand the classification process and get familiar with classification terms, definitions and rules.

Understand the process of Statutory Certification and get familiar with Statutory Certification terms.

Know the scope of Classification and Statutory Certification

Program

Module 1 – Classification

History of classification

History of Bureau Veritas

Classification Societies and IACS

Definitions

Scope of classification: Classification tasks, responsibilities of other parties, classification certificate, request for intervention, surveyor's intervention, operation and maintenance of ships, flag and port state control inspections 

Classification notations: Class symbols, construction marks, service notations, navigation and operating area notations, additional class notations

Classification process: Assignment of class for new buildings, classification after construction, class reassignment, maintenance of class

General principles of surveys: Survey procedure, definitions, survey preparation and conditions for surveys, terminology

Survey types: Class renewal surveys, other periodical surveys, occasional surveys

Suspension and withdrawal of class

Scope of surveys: Annual surveys, intermediate survey, class renewal survey, bottom survey, tailshaft survey, boiler survey

Module 2 – Statutory Certification

History of statutory conventions

Definitions

International conventions: SOLAS, COLREG, Load Lines, MARPOL, AFS, BWM 

Recognitions and authorisations

IMO RO Code

Statutory surveys

Periodicity of statutory surveys

Survey findings

Types of statutory certificates

Issuance of statutory certificates

Certificate

On completion of the training program, the student will be awarded the following qualifications:

Certificate of Introduction to Class and Statutory Surveys awarded by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Introduction to Class and Statutory Surveys, issued by Bureau Veritas Solutions Marine & Offshore, is obtained after completing the course and passing the qualification examination.

Presentation

This training course provides a general introduction to the Performance Standard for Protective Coatings (PSPC).

Objectives

On completion of the training, students will be able to:

Understand the main objectives of the IMO Performance Standard for Protective Coatings.

Know the Statutory and Classification requirements for new constructions.

Know the requirements for in-service maintenance, repair and re-coating.

Know the key Stakeholders and their roles.

Understand the contents of the Coating Technical File.

Program

Why was the performance standard needed?

Objectives of the PSPC

Key dates

Statutory and Class requirements

Primary surface preparation and shop priming

Steelwork and edge preparation

Surface preparation and shop primer removal

Coating

Erection

Key stakeholders

o Shipowners

o Shipbuilders

o Paint Manufacturers

o Classification Societies

Coating technical file

o Contents

o Review

o Maintenance and repair

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Introduction to PSPC, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Introduction to PSPC is obtained after completion of the course and passing the online test.

Presentation

This training course gives a general presentation of the three Advanced NDT Methods (Time-of-Flight Diffraction (TOFD), Phased Array Ultrasonic (PAUT) and Digital Radiography (DR)), their basic principles and how the corresponding equipment should be used in accordance with the testing procedure to ensure the quality of the test performance and testing results.

Objectives

On completion of the training, students will be able to:

Understand the setup and principles of advanced NDT techniques in comparison with conventional methods.

Know the testing procedure and the inspection process referred to the equipment used.

Differentiate applications according to the advantages and limitations.

Get familiar with the aspects of test performance and obtained testing results.

Program

Time-of-flight diffraction (TOFD)

o Basic principle

o Testing procedure

o System set-up and checks

o Data interpretation and evaluation

o Acceptance levels

o Advantages and limitations

Phased Array Ultrasonic Technique (PA-UT)

o Ultrasonic phased array technology

o Phased array benefits

o Basic principle

o Testing procedure

o Settings

o PA-UT instead of RT

o Advantages and limitations

Digital Radiography (DR)

o Digital radiography techniques

o Computed radiography & direct digital radiography

o Digital image quality

o Basic principles

o Testing procedure

o Evaluation and interpretation of results

o Advantages and limitations

Applications and acceptance criteria

o Scope

o Indication evaluation

o Acceptance criteria

o Test report

Reliability, quality of test results

o UT system performance

o NDT personnel competence

Certificate

On completion of the training program, the student will be awarded:

A Certificate of NDT – Advanced Techniques, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of NDT – Advanced Techniques is obtained after completion of the course and passing the online test.

Presentation

This training course provides a general overview of the MARPOL requirements concerning the protection against oil pollution from machinery spaces.

Objectives

On completion of the training, students will be able to:

Understand the means for control of discharge of oil residues and the requirements for oil filtering equipment and 15 ppm alarm.

Get familiar with the Oil Record Book, SOPEP booklet and the required drills.

Know the details of MARPOL surveys and the certificates to be issued.

Know the most common PSC deficiencies related to MARPOL Annex I.

Program

History of MARPOL Convention

Survey and certification

Sludge tanks

Oil fuel tank protection

Standard discharge connection

Oil filtering equipment: 

o Bilge water waste system

o Oily water separator

o Piping system

o Documentation

Control of discharge of oil

Oil record book

Shipboard oil pollution emergency plan

Scope of the different surveys required

PSC inspection and most common deficiencies

Certificate

On completion of the training program, the student will be awarded:

A Certificate of MARPOL Oil Pollution from Machinery Spaces, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of MARPOL Oil Pollution from Machinery Spaces is obtained after completion of the course and passing the online test.

Anaphylaxis is a serious, life-threatening allergic reaction. The most common anaphylactic reactions are to foods, insect stings, medications, and latex. If you are allergic to a substance, your immune system overreacts to this allergen by releasing chemicals that cause allergy symptom.

From the moment you know or suspect that you or someone else has ingested an allergen, action must be taken immediately. Even mild symptoms can quickly progress to a severe reaction, or anaphylaxis. You should be watchful and prepared to give medication (adrenaline / epinephrine). It is important for every person with life-threatening food allergies to have an individualised food allergy action plan.

Properly managed, identified and treated, anaphylactic shock need not be a life-threatening condition.

This course provides you with training and awareness in this potentially severe and life-threatening allergic reaction. This course can be used for induction training, general information & knowledge, refresh training or basic training, with the aim to create a safe environment for all people with allergies.

Kurt Lewin a German-American psychologist, defined himself and his contributions within three lenses of analysis: applied research, action research, and group communication were his major offerings. One of the Cornerstone models for understanding organizational change was developed by him and is referred to as ""Kurt Lewin's three-stages of Change.

This model breaks into three-stages: Unfreeze, Transition, and Refreeze. In the ""Unfreeze"" stage, an organization prepares for the change. In the ""Transition"" stage, the change takes place and in the ""Refreeze"" stage, the change becomes solidified as the new norm.

• Describe the need for change

• Identify the three stages of Kurt Lewin’s change model

• List the activities in the unfreezing stage

• Explain why communication is important in the transition stage

• Explain the importance of refreezing

The principles that determine how a person reacts in a certain situation define that person’s workplace ethics. It is also defined as the belief that states hard work and integrity showing moral benefit adds strength to human character. It is a set of values centered on the importance of work and manifested by determination or desire to work hard.    

Workplace ethics ensures honesty, respecting the code of conduct, exhibiting good conduct, and strong moral principles.

• Identify the elements to establish the structure of ethical behavior   

• Enlist values to set the tone of cementing trust    

• Identify ways to reward ethical behavior at the workplace

As a person at a leading position, have you ever assessed your effectiveness as a coach? Although, coaching your team is the most underrated roles you play, it is the most important role too. This course addresses the five strategies used by effective coaches. Assess your skills against these five strategies and enhance your abilities to sharpen your coaching skills.

• Listen more to your team and talk less 

• Provide timely feedback to your team 

• Set up your team to win 

• Cheer your team 

• Provide your team with the right resources

The IEMA Foundation course provides staff with a solid knowledge of the environment, sustainability, and governance principles relevant to organizations.  It covers specific management tools and skills with a practical application for the workplace to enable staff to improve performance.

Develop the knowledge and skills to help improve sustainability and environmental performance

Learn practical skills to help reduce the impacts of the organization on the environment

Upon completion of this course, learners will be able to:

• Understand business, governance, and environmental principles and their relationship with organizations, products, and services

• Ensure compliance with major environmental policy and legislation 

• Implement specific tools, techniques, systems, and practices to improve sustainability performance

• Collect data, perform analysis and evaluate information to provide sustainable solutions

• Implement change and transformation to improve sustainability

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics. 

Maintaining health and well-being while working from home encompasses many areas, including ergonomics, preventing feelings of isolation and effectively managing stress. Studies have found that more than half of people working from home had not paid any attention to ergonomics, and 94% of them reported that neither had their employers. Almost half of remote workers have experienced work-related pains. One of the most problematic aspects of home working is the isolation and the lack of access to day-to-day informal interactions. While remote working enables greater autonomy, it also leads to higher levels of work intensity. The ‘24/7’ availability for work can result in family conflict and stress. Key areas to promote a positive work-family interface include the parental ability to cope with children and amicable resolutions of conflict about working hours, household work and personal time in the family.

The ‘Healthy Home Working’ bundle includes 3 month access to 12 online courses and over 9 hours of eLearning.

• Stress Awareness

• Working Time Limits and Fatigue Management

• Display Screen Equipment (DSE)

• Ergonomics

• Health and Safety for Home Workers (Employees)

• Medicine Awareness

• Smart Health: Sleeping – How to Ensure You Are Well-Rested & Energized

• Smart Mental Health: Managing Anger and Emotions

• Smart Mental Health: Keys to Successful Parenting

• Smart Health: Drinking Responsibly

• Smart Mental Health: Reducing Stress and Anxiety

• Smart Mental Health: Mastering Marriage

The modern workplace is often thought of as a strictly professional, rational, logical environment. Cooperation is key--personal opinions and emotions must be put aside in the name of teamwork, which may be easier said than done! No one can expect to connect with fellow colleagues the way they do their own friends or family members. One crossed word or bad mood can damage corporate relations, sometimes irreparably. The uncertainty of the business environment of today, and resulting stress that follows only adds to the pressure workers feel in performing their level best. Feeling overworked and overwhelmed is natural in the workplace, especially when it comes to dealing with change.   The purpose of this course is to illustrate ways you can overcome the emotional barriers you may face in the workplace. This course will guide you through various exercises and give you tips to help you manage your emotions at work so you can perform to the best of your abilities.

Presentation

This training course provides an overview of the different techniques employed for non-destructive tests (NDT) of materials and welding, their objectives and principles.

Objectives

On completion of the training, students will be able to:

Know the objectives and principles of the various non-destructive testing methods.

Differentiate NDT methods regarding application selection and physical principles.

Understand the evaluation process referred to the testing procedure.

Be familiar with the reliability of the various NDT methods.

Program

Definitions and terminology

Role of non-destructive testing

NDT methods

Systematisation of NDT methods

o Visual testing

o Penetrant testing

o Magnetic particles testing

o Radiographic testing

o Ultrasonic testing

Evaluation of NDT findings

Indications and flaws

Acceptance criteria

Reliability of NDT

Probability of detection

NDT operators certification

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Introduction to NDT, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Introduction to NDT is obtained after completion of the course and passing the online test.

Presentation

This training course provides a general overview of the requirements of the International Load Lines Convention and the conditions of assignment of load lines.

Objectives

On completion of the training, students will be able to:

Know the general requirements of the International Load Lines Convention and understand the conditions of assignment of load lines.

Know the different types of surveys; understand the scope of each survey and the certificates, records and documents associated with the Load Lines Convention.

Know the most common deficiencies and PSC detainable items in connection with the Load Lines Convention.

Program

History of Load Lines Convention

Purpose of the Convention

Definitions

Freeboard calculation

Load line marks

Conditions of assignment

o Information to be supplied to the Master

o Doors

o Cargo and other hatchways

o Machinery space openings and miscellaneous openings

o Ventilators and air pipes

o Scuppers, inlets and discharges

o Scuttles and windows

o Freeing ports

o Protection of crew

o Special conditions of assignment for Type A ships

Special requirements for ships assigned with timber freeboards

Certificates, records and other documents

Scope of Load Line surveys

o Initial survey

o Annual survey

o Renewal survey

Common PSC deficiencies related to Load Lines

o PSC statistics

o Detainable deficiencies

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Load Lines, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Load Lines is obtained after completion of the course and passing the online test.

Presentation

This training course provides a general overview of the MARPOL requirements concerning the protection against oil pollution from cargo spaces of oil tankers.

Objectives

On completion of the training, students will be able to:

Understand the MARPOL requirements for the prevention of oil pollution from cargo spaces of oil tankers.

Get familiar with the pollution prevention equipment required by the MARPOL Convention.

Know the requirements for survey and certification of oil tankers.

Program

Segregated ballast tanks

Double hull and double bottom

Pump-room bottom protection

Subdivision and stability

Slop tanks

Pumping, piping and discharge arrangements

Oil discharge monitoring and control system

Oil/water interface detector

Crude oil washing system

Control of discharge of oil

Oil record book part II

Ship-to-ship transfer

Survey and certification, type-approval certificates

Different survey types

Certificate

On completion of the training program, the student will be awarded:

A Certificate of MARPOL Oil Pollution from Cargo Spaces, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of MARPOL Oil Pollution from Cargo Spaces is obtained after completion of the course and passing the online test.

Presentation

This training course provides an overview of the Magnetic Particles Testing (MT) method for non-destructive examination of materials and welding, its objectives and principles.

Objectives

On completion of the training, students will be able to:

Understand the basic physical principles of magnetic particle testing.

Know the testing procedure and the inspection process referred to testing materials and equipment.

Differentiate applications and the acceptance criteria applied.

Get familiar with the purpose of reference materials and/or blocks to ensure the quality of test performance and testing results.

Program

Basic principle

Testing procedure

o Surface preparation

o Magnetization

o Applying detection media

o Inspection and recording

o De-magnetization

o Post-cleaning

Testing materials and equipment

o Detection media–dry and wet magnetic particles

o Equipment for magnetization

o AC/DC

Applications and acceptance criteria

o Scope

o Indications

o Acceptance criteria

o Test report

Reliability, quality of test performance

o Verification of magnetization

o Viewing conditions

o Detection media

o Magnetic flux indicators

o NDT personnel competence

Certificate

On completion of the training program, the student will be awarded:

A Certificate of NDT – Magnetic Particles Testing, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of NDT – Magnetic Particles Testing is obtained after completion of the course and passing the online test.

Presentation

This training course provides general information on the ship’s propulsion system and its main components, the Rules’ requirements for design and survey of propeller and shaft installations, the requirements and methodology for the assessment on board of shaft alignment, and an overview of tailshaft survey requirements.

Objectives

On completion of the training, students will be able to:

Know the main propulsion shaft components

Understand the design requirements for propellers and propeller shafts 

Get familiar with the arrangements and installation on board of propellers and propeller shafts

Understand the main requirements for shaft alignment

Understand the survey requirements for propeller shafts and other propulsion systems.

Program

Main components of propulsion shafting

Design and construction of propulsion shafting

o Rules requirements

o Shaft alignment software

o Documentation to be submitted

o Materials

o Couplings

o Scantlings

o Lubrication system

Arrangement and installation – Shaft alignment

o Alignment calculation

o Shaft alignment sighting

o GAP and SAG method

o Bearing loads

o Alignment checking after chocking

Material tests, workshop inspections and testing, certification

Propellers

o Classification requirements

o Propeller types

o Geometry of propeller

o Materials

o CPP control system

o Arrangement and installation

o Testing and certification

Tailshaft surveys

o Survey schemes

o Periodicity

o Scope of surveys for traditional propeller shafts

o Scope of surveys for other propulsion systems

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Propeller and Shaft Installations, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Propeller and Shaft Installations is obtained after completion of the course and passing the online test.

Presentation

This training course describes the various components of a shaft line and the different types of shafts and their couplings, the importance of shaft alignment and the various methods utilized for shaft alignment. The course provides also a brief introduction to the vibrations that may affect the shaft lines.

Objectives

On completion of the training, students will be able to:

Get familiar and understand the components of a shaft line, know the types of shafts and their couplings, understand the protection required and the shaft line components scantlings and get familiar with the required tests and certification of shaft lines.

Understand the importance of shaft alignment and the factors influencing the alignment, know the different alignment methods currently employed and understand the shaft alignment issues for installations other than the main shafting line.

Understand the different types of vibrations that may affect shaft systems, know the general principles of torsional and axial vibrations and get familiar with the vibration control methods and vibration tests and measurements

Program

Module 1 - Shaft Lines and Propeller

Shaft line components: Shafts, shaft liners, propellers, propeller cap, shaft and intermediate bearings, stern tube, stern tube bushes and seals

Couplings: Flanged couplings, hydraulic couplings, flexible couplings

Design and construction: Propeller shaft key and keyway, shaft materials, couplings materials, coupling bolts, shaft scantlings, shaft monitoring

Inspection and certification: Inspections during construction, material tests, hydrostatic tests, certification, sea trials

Module 2 – Shaft Alignment

Introduction

Alignment calculation

Required information

Factors influencing the alignment: Draught, buoyancy, rigidity of the bearing base, temperature

Alignment methods: Gap and sag method, sighting method, jack-up method, strain gauge method

Alignment verification on board

Shafts for other installations: Alignment techniques, preparation, types of misalignment, alignment methods

Module 3 – Shaft Vibrations

Torsional vibrations

Rules requirements

Vibration damper

Barred speed range

Required documentation

Calculation principles

Axial vibrations

Vibration control and tests

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Shaft Alignment, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Shaft Alignment is obtained after completing the course and passing the online test.